Reading Emails and Productivity

Photo credit: Photobin.

Are your employees spending too much time reading emails? Many employees are constantly being interrupted by reading emails throughout the day resulting in a loss of productivity for the business. Once interrupted by an email, some experts suggest that employees can on occasion waste up to 30 minutes to get back to work again. Many of these emails are from colleagues and not really that important. As a result some businesses now do not allow employees to send emails to their colleagues and only to clients of the organisation. However, since emails have become essential for daily, instant communication, some businesses even introduced instant messaging for employees to communicate with each other without having to send emails while file sharing through applications such as DropBox or similar applications are encouraged.

What do managers need to do? Depending on the nature of the business, it is perhaps a good idea to prioritise reading and sending emails of emails in the business. Perhaps employees could read emails only twice a day and then have dedicated time to reply to all emails. The rest of the time could be spent on urgent projects without having to constantly read and send emails. Of course this might not be a viable solution for all businesses, especially those ones that need to be in constant contact with clients or employees who are organising projects. But the reality is that in an age of instant communication and constantly availability, loss of productivity could the result for businesses.

The role of the manager in effective business communication

Happy employees are more productive. Business communication is no longer about how to write a letter, email or use effective writing skills. It has also extended to other areas in the business, for example, excellent relationships within the business. A manager should not only concentrate on successful communication with its external clients, customers and stakeholders. The employees of the business actually are internal clients and should also be treated with care. Many scholars refer to this as internal marketing , a very important feature of good business communication. Employees’ well-being and work satisfaction play a large role in their productivity and how loyal they will be towards the business. The role of the manager is to ensure good relationships with and among employees. A healthy working environment is equally important. Previous research has indicated that employees also have other career aspirations than only a salary. Unhappy employees as

How Storytelling can liven up Business Communication

Storytelling is referred to by some experts as the future of internal communication. Telling stories is not new and has been around for thousands of years. Many psychologists can tell you that something is better remembered if it is linked to a compelling story. This is just how our brains work. This is why storytelling can be a powerful internal communication tool to engage and inspire employees. Using stories for internal communication messages could evoke a shared sense of identity due to an emotional connection with the stories. Language The Coca-Cola Brand is renowned for its stories. can be used to the business' advantage as it can evoke such emotional connection with other employees and what the business stands for. Businesses therefore now also use stories to share or explain their business culture or goals. The business can, for example, use stories to explain difficult data, facts, and figures. Stories can also provide some added insight into its operations a

About Ethical Communication and Management's Role

Ethical communication occurs when it is honest, open, fair and mindful of all employees' rights. It is not surprising that the management of a business could play a pivotal role to set the example to employees. They should lead by example, reward ethical behaviour as well as create an awareness of ethics in general. The corporate values of the business are imperative in that they guide the ethical behaviour of employees. It is important for employees to understand the difference between right and wrong behaviour in the workplace. Business' values are usually related but not limited to human rights, employee development, health and safety, discrimination and respect for others as well as working conditions. How can a manager instill ethical communication practices in the business? By, for example: creating an awareness of the values of the business through continuous communication having ethical roundtable discussions with employees blog postings on the business&

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