Dealing with conflict in a business is inevitable because of cultural diversity among employees. How managers communicate during conflict situations is of utmost importance. Bad choice of words and even the tone of the message can strain relationships even more. Employees interpret messages according to their own frame of references and if there are poor interpersonal relationships because of a conflict situation, misunderstandings can easily occur. During conflict situations, employees are generally suspicious and distrustful. It is important for managers to remember that employees assign meaning to words and that meaning thus resides in people and not in the words that are used. During conflict the manager needs to use effective communication skills. Effective communication skills are of utmost importance during conflict resolving situations. Messages should be clearly conveyed in a logical manner to ensure that there are no misundersta...
Business Communication Made Simple for Entrepreneurs