Biz-commPulse

Storytelling is referred to by some experts as the future of internal communication.  Telling stories is not new and has been around for thousands of years. Many psychologists can tell you that something is better remembered if it is linked to a compelling story.  This is just how our brains work. This is why storytelling can be a powerful internal communication tool to engage and inspire employees. Using stories for internal communication messages could evoke a shared sense of identity due to an emotional connection with the stories. Language The Coca-Cola Brand is renowned for its stories. can be used to the business' advantage as it can evoke such emotional connection with other employees and what the business stands for. Businesses therefore now also use stories to share or explain their business culture or goals. The business can, for example, use stories to explain difficult data, facts, and figures.  Stories can also pro...

M any businesses now embark on a social media campaign (often also referred to as social influencing) to reach their target audiences in the thousands of different social media networks. In addition employees are also increasingly using social media for different business reasons.  In fact, a social media strategy has now become almost imperative in today’s business communication milieu. But what makes a good social media strategy? Is it enough to only decide which of the different social media networks to use or may be used by employees? As a social media strategy becomes more imperative, it is perhaps also time to consider the following four Cs when planning the strategy. The four Cs are circumstances, contribution, communication and consequences. These can be explained as follows: Circumstances A good social media strategy should always consider the  circumstances  of the target audience(s) of the business. What are their needs? Who are they? Why are ...

Branding a company is important for distinguishing it clearly from the competitors through planned communication strategies but it also expands to other functional areas in the company, for example, a   reliable customer service   when dealing with customers’ email, written, personal and telephonic enquiries and basically all instances where customers come into contact with the company. A reliable customer service is also applicable to effective brand administration in that customers can benefit by the whole administration process.  As indicated in previous posts, the role of happy employees in this regard is of utmost important.  The happier the employees, the better the customer service will be. But how should it work?  A   brand communication strategy , as part of an internal communication strategy ,   should include strategies how to offer value to the customer in all areas of service delivery, including administration. When a company has ineffi...

A direct communication channel by the CEO could enhance  business communication. Image credit:  Photopin . Communication from the CEO of a business is essential for employees not only to receive direct messages from Top Management but also to understand the thinking process of those who are in charge.   A CEO weekly blog could improve communication in the business and simultaneously make the management more visible to employees which is essential for any business communication strategy to remain effective. The CEO could, for example, write to employees on a weekly basis about different topics that would be of interest to them at that specific point in time.  The blog posts could relate to important events in the business,  clarify unclear issues or  communicate essential new information, for example on being ethical. In addition interesting statistics about how the business is doing financially could also be of interest to employees.   ...

Infographics, or the visual representation of data, is increasingly being  used by businesses to visually represent complex data to their employees.  Especially policies with numerous legal terms  or complicated business data lend themselves to using  infographics.  Infographics can easily be designed by any employee who is creative enough to resourcefully represent data visually and not necessarily only by graphic designers. Numerous online tools are available, but they could also be designed with Powerpoint, Illustrator and Adobe Photoshop. These graphics can be uploaded on the business website and also be distributed to employees via email or even embedded in the business Intranet and should preferably complement the business corporate identity. What kind of data could be visually represented to employees? Business policies could be visually displayed to explain how they affect employees in real business life. Business figures could be made more a...

Many businesses that used to deny employees access to social media are now increasingly making access available.  It is as if there is a renewed awareness that use of social at the office is not necessarily always a bad thing.   The main reason why businesses did not in the beginning want to give employees access to social media is because of fear of loss of productivity and even misuse of social media.  Why is use of social media at the office a good thing?  I can think of at least the following reasons: Source: Twitter. A more favourable perception of the business by employees is created which in turn could result in even higher productivity. Networking opportunities for employees outside the business are possible which could benefit the business in the long term. Employees are granted the opportunity to build a personal professional brand through various social media. Employees can even assist in building the company brand thr...

Business communication can also enhance a business’ brand, including its products, through what is known as employee branding.  But what exactly is employee branding? Employee branding refers to employees’ behaviour that shapes the identity of the brand.  The employee basically projects the brand by acting in specific way when dealing with current or potential customers. This can be through good customer service and other work behaviour that creates a specific perception of the business in the minds of customers. Effective business communication can play a role in employee branding because employees are empowered through how motivated they feel, how they understand their different roles in the business and if they completely understand the mission and vision of the business. If the business is committed to being a learning organization, employees even take ownership of their roles and tasks in the business. A learning organization generally provides more opportuniti...