Biz-commPulse

Rumours in the business should be managed through proper communication . As a manager you have the added responsibility to look after the communication in the business, that is to make sure that communication is coordinated, early enough, frequent and clear.  Many large businesses have communications employees to deal with the communication aspects for the business, but it ultimately remains the responsibility of the manager.  It is human nature to discuss issue with you colleagues, especially if there is uncertainty about unforeseen changes in the business or problems with employees.  But it is important to stop or prevent rumours early enough before they get out of hand, damage the reputation of the business or the morale of the employees.  What role should the manager play to put an end or prevent rumours in the business? A weekly blog on the Intranet is increasingly being used by managers worldwide to inform employees about goings-on in the business or to...

Ethical communication occurs when it is honest, open, fair and mindful of all employees' rights.  It is not surprising that the management of a business could play a pivotal role to set the example to employees.  They should lead by example, reward ethical behaviour as well as create an awareness of ethics in general. The corporate values of the business are imperative in that they guide the ethical behaviour of employees.  It is important for employees to understand the difference between right and wrong behaviour in the workplace. Business' values are usually related but not limited to human rights, employee development, health and safety, discrimination and respect for others as well as working conditions. How can a manager instill ethical communication practices in the business? By, for example: creating an awareness of the values of the business through continuous communication having ethical roundtable discussions with employees blog postings ...

M any businesses now embark on a social media campaign (often also referred to as social influencing) to reach their target audiences in the thousands of different social media networks. In addition employees are also increasingly using social media for different business reasons.  In fact, a social media strategy has now become almost imperative in today’s business communication milieu. But what makes a good social media strategy? Is it enough to only decide which of the different social media networks to use or may be used by employees? As a social media strategy becomes more imperative, it is perhaps also time to consider the following four Cs when planning the strategy. The four Cs are circumstances, contribution, communication and consequences. These can be explained as follows: Circumstances A good social media strategy should always consider the  circumstances  of the target audience(s) of the business. What are their needs? Who are they? Why are ...