Skip to main content

How to Prevent Rumours in the Business Through Communication

Rumours in the business should be managed through proper communication.
As a manager you have the added responsibility to look after the communication in the business, that is to make sure that communication is coordinated, early enough, frequent and clear.  Many large businesses have communications employees to deal with the communication aspects for the business, but it ultimately remains the responsibility of the manager.  It is human nature to discuss issue with you colleagues, especially if there is uncertainty about unforeseen changes in the business or problems with employees.  But it is important to stop or prevent rumours early enough before they get out of hand, damage the reputation of the business or the morale of the employees.  What role should the manager play to put an end or prevent rumours in the business?
  • A weekly blog on the Intranet is increasingly being used by managers worldwide to inform employees about goings-on in the business or to obtain feedback on an important matter.  Similarly this blog can be used to put an end or to prevent rumours.  What better way for employees to hear information straight from the manager?
  • More social gatherings could also discourage rumours if employees get to know each other better.
  • The daily business operations should be conducted in a transparent way including how promotions are done, business systems are working or by making minutes of meetings available to all employees.
  • A rumour should be dealt with immediately.  As a rule, the business should have a couple of communication channels to communicate with employees and those channels should be used immediately when rumours are spread.
  • Team work and team spirit should be encouraged.  Employees should feel they are all working towards a common goal and are not competing with each other.  If employees feel jealous about the achievements of others, that could easily lead to gossip and unfounded rumours.
Rumours should thus be managed both the prevent and to stop them and communication plays a key role in doing so.

Related post

A CEO Blog for Better Communication

Popular posts from this blog

Why does Business Communication influence Corporate Image?

The way in which a business is perceived, positively or negatively, constitutes its corporate image. The corporate image is inseparable from all the activities within a business as it generally includes the overall picture that people have of a business. The corporate image of a business is also directly related to communication in the business.

The way in which a manager deals with employees will have an effect on employee morale and motivation. Lack of motivation among employees or little knowledge of products or services will impede good customer service. If employees deal with customers in an unprofessional manner, those customers will perceive the business in a negative way. How customers experience the products or services or their personal contact with the business, can result into either positive or negative viral marketing for the business. Customers have access to numerous social media platforms to post either complaints or compliments about the business. Word of mouth i…

Why Feedback is important in your Business

Employees generally welcome feedback from managers, not only  constructive feedback  about their own work performance, but also about any undertakings in the business which directly relate to their tasks.  Managers tend to forget that well informed employees are more productive and also focused on achieving business objectives.
So what kind of  feedback should a manager give to employees?
Feedback on work performance without discouraging the employee, thus constructive remarks to help the employee grow and prosper to the benefit of business goals.   The annual performance interview is the ideal place, but feedback could also be continuous throughout the year in less formal settings.Feedback about all activities and undertakings in the business.  Large businesses have their own public relations officers dealing with internal communication according to an internal communication strategy.  But employees will also value information directly from the manager(s).  This will put their tasks…

A CEO Blog for Better Business Communication

Communication from the CEO of a business is essential for employees not only to receive direct messages from Top Management but also to understand the thinking process of those who are in charge.  A CEO weekly blog could improve communication in the business and simultaneously make the management more visible to employees which is essential for any business communication strategy to remain effective.

The CEO could, for example, write to employees on a weekly basis about different topics that would be of interest to them at that specific point in time.  The blog posts could relate to important events in the business,  clarify unclear issues or  communicate essential new information, for example on being ethical. In addition interesting statistics about how the business is doing financially could also be of interest to employees.  
It is, however, important that blog entries should be regular and not merely become another unused business communication tool.  The blog could be part of the …