Skip to main content

How to Prevent Rumours in the Business Through Communication

Rumours in the business should be managed through proper communication.
As a manager you have the added responsibility to look after the communication in the business, that is to make sure that communication is coordinated, early enough, frequent and clear.  Many large businesses have communications employees to deal with the communication aspects for the business, but it ultimately remains the responsibility of the manager.  It is human nature to discuss issue with you colleagues, especially if there is uncertainty about unforeseen changes in the business or problems with employees.  But it is important to stop or prevent rumours early enough before they get out of hand, damage the reputation of the business or the morale of the employees.  What role should the manager play to put an end or prevent rumours in the business?
  • A weekly blog on the Intranet is increasingly being used by managers worldwide to inform employees about goings-on in the business or to obtain feedback on an important matter.  Similarly this blog can be used to put an end or to prevent rumours.  What better way for employees to hear information straight from the manager?
  • More social gatherings could also discourage rumours if employees get to know each other better.
  • The daily business operations should be conducted in a transparent way including how promotions are done, business systems are working or by making minutes of meetings available to all employees.
  • A rumour should be dealt with immediately.  As a rule, the business should have a couple of communication channels to communicate with employees and those channels should be used immediately when rumours are spread.
  • Team work and team spirit should be encouraged.  Employees should feel they are all working towards a common goal and are not competing with each other.  If employees feel jealous about the achievements of others, that could easily lead to gossip and unfounded rumours.
Rumours should thus be managed both the prevent and to stop them and communication plays a key role in doing so.

Related post

A CEO Blog for Better Communication

Popular posts from this blog

The role of the manager in effective business communication

Business communication is no longer about how to write a letter, email or use effective writing skills.  It has also extended to other areas in the business, for example, excellent relationships within the business. A manager should not only concentrate on successful communication with its external clients, customers and stakeholders.  The employees of the business actually areinternal clientsand should also be treated with care.  Many scholars refer to this asinternal marketing, a very important feature of good business communication.  Employees’ well-being and work satisfaction play a large role in their productivity and how loyal they will be towards the business.  The role of the manager is to ensure good relationships with and among employees.   A healthy working environment is equally important.  Previous research has indicated that employees also have other career aspirations than only a salary.
Unhappy employees as a result of poor communication processes in the business can ne…

Obstacles in achieving efficient cross cultural communication

Effective cross cultural communication is increasingly becoming more important in a business. Employees usually consist of diverse cultures with different backgrounds.  Although all employees need to adhere to the corporate culture in a business (the way things are usually done), a manager needs to have good cross cultural communication skills when it comes to dealing with employees with different cultural backgrounds.  Many managers want to achieve better cultural communication, but still face many barriers.  The following are the most common cross cultural communication barriers many managers still have to overcome in their attempt to communicate better with diverse employees:
Values and attitudes: The manager may have different values than his or her employees or the employees may even have different values and attitudes. At the end of the day it is the task that has to be completed and having different values and attitudes can be overcome if all employees all share a common vision …

Why does Business Communication influence Corporate Image?

The way in which a business is perceived, positively or negatively, constitutes its corporate image. The corporate image is inseparable from all the activities within a business as it generally includes the overall picture that people have of a business. The corporate image of a business is also directly related to communication in the business.

The way in which a manager deals with employees will have an effect on employee morale and motivation. Lack of motivation among employees or little knowledge of products or services will impede good customer service. If employees deal with customers in an unprofessional manner, those customers will perceive the business in a negative way. How customers experience the products or services or their personal contact with the business, can result into either positive or negative viral marketing for the business. Customers have access to numerous social media platforms to post either complaints or compliments about the business. Word of mouth i…