Skip to main content

Business Communication should facilitate and encourage Learning

What is a learning organisation and why should business communication facilitate learning? In this article I will interchangeable refer to a business and an organization which basically refers to a company that continuously transforms itself by facilitating the learning of its employees.  Employees in a learning organization share the same vision and have a team approach to learning.  Employees in a learning organization work smarter and are knowledgeable about any new products and processes of the business as well as how the macro-environment affects the business. Training programmes are thus essential to develop employees. The manager uses the skills of employees in the business to come up with creative solutions to any problems facing the business.  To facilitate learning in a business, communication is reliable and trusted by employees. The communication strategy of a business instills trust through honest and transparent communication. Business communication is receptive to learning while business behavior is changed to reflect any new insight as a result of a learning experience. 

What are the characteristics of a learning organization?
  • A good communication strategy is in place that encourages open and honest communication in the business.
  • Knowledge acquired through training programmes are incorporated into the business.
  • Employees have a shared vision to continuously improve the business through a learning process.  This shared vision is encouraged by the manager and in the communication strategy.
  • Innovation and new ideas are encouraged.
  • The business is actively looking for new knowledge.
  • The business is continuously looking to adopt  best industry practices.
  • The business learns from its past successes and failures.
  • New knowledge is immediately transferred in the business using different channels of communication.
  • Employees develop themselves to achieve their different goals and objectives.
  • Any form of criticism is tolerated and used to improve the business.
  • Leadership in the business empowers employees.
  • Feedback mechanisms are in place to evaluate learning in the business.
Is your business a learning organization or still a traditional organization? 

Related post:

Why Infographics could be used as a business communication tool

Popular posts from this blog

The role of the manager in effective business communication

Business communication is no longer about how to write a letter, email or use effective writing skills.  It has also extended to other areas in the business, for example, excellent relationships within the business. A manager should not only concentrate on successful communication with its external clients, customers and stakeholders.  The employees of the business actually areinternal clientsand should also be treated with care.  Many scholars refer to this asinternal marketing, a very important feature of good business communication.  Employees’ well-being and work satisfaction play a large role in their productivity and how loyal they will be towards the business.  The role of the manager is to ensure good relationships with and among employees.   A healthy working environment is equally important.  Previous research has indicated that employees also have other career aspirations than only a salary.
Unhappy employees as a result of poor communication processes in the business can ne…

Obstacles in achieving efficient cross cultural communication

Effective cross cultural communication is increasingly becoming more important in a business. Employees usually consist of diverse cultures with different backgrounds.  Although all employees need to adhere to the corporate culture in a business (the way things are usually done), a manager needs to have good cross cultural communication skills when it comes to dealing with employees with different cultural backgrounds.  Many managers want to achieve better cultural communication, but still face many barriers.  The following are the most common cross cultural communication barriers many managers still have to overcome in their attempt to communicate better with diverse employees:
Values and attitudes: The manager may have different values than his or her employees or the employees may even have different values and attitudes. At the end of the day it is the task that has to be completed and having different values and attitudes can be overcome if all employees all share a common vision …

What is your managerial communication style?

As a manager you communicate in a specific manner to your employees.  Your communication style can fall within different managerial approaches but in this article I will focus on the two most common styles, namely the classical and humanistic managerial communication styles.  I will first explain the more formal classical style.
A manager who has a classical managerial (authoritarian) communication style:
communicates through formal communication media such as oral and/or written and visual communication and very little face to face discussions.creates but also uses opportunities to make the long and short term goals of the business clear using these formal communication media.changes 'unacceptable’ attitudes and opinions by shaping new ones through manipulation.diminishes fear and suspicion because of misinformation or misinterpretation of the right but unclear information.communicates numerous rules to employees.prevents or corrects misunderstanding from lack of information and pr…