Skip to main content

How Cultural Intelligence can benefit Cultural Diversity


Cultural intelligence refers to behaviour based on the knowledge and skills related to the cultures of employees with whom the manager interacts in the business.  This can range from language skills or other qualities such as tolerance for uncertainty or flexibility which could also be enhanced because of emotional intelligence (see my post on emotional intelligence).

Cultural intelligence is developed by learning about the beliefs, customs and even restrictions of specific cultures as well as showing an understanding of a different culture by blending in. Cultural intelligence consists of four aspects, namely linguistics, spatial, intrapersonal and interpersonal.

Image Credit: http://www.freedigitalphotos.net

Linguistics refers to successfully interacting with employees from other cultures whose native language is different and thus overcoming any language barriers.  For example, learning some key words or even lingo of another language spoken by employees could create a feeling of unity in the business.

Spatial understanding refers to displaying of behaviour what would facilitate any conversation without an embarrassment.  For example, should you shake the employee's hand or open the door for a female employee?

The intrapersonal  cultural aspect refers to an understanding of the manager's own and unique cultural style.  This insight assists in comparing employees and to make appropriate judgments in situations that may occur in the business.

Interpersonal insight refers to successful interaction with all employees in the business  and to show empathy and an understanding for employees' intentions and desires.

How could you as the manager of a business improve your cultural intelligence? 
  • Be motivated to learn about the different cultures of employees in your business
  • Recognise that there are different viewpoints than your won.
  • Be aware of what is acceptable and what not in other cultures.
Related Posts:





Popular posts from this blog

Why does Business Communication influence Corporate Image?

The way in which a business is perceived, positively or negatively, constitutes its corporate image. The corporate image is inseparable from all the activities within a business as it generally includes the overall picture that people have of a business. The corporate image of a business is also directly related to communication in the business.

The way in which a manager deals with employees will have an effect on employee morale and motivation. Lack of motivation among employees or little knowledge of products or services will impede good customer service. If employees deal with customers in an unprofessional manner, those customers will perceive the business in a negative way. How customers experience the products or services or their personal contact with the business, can result into either positive or negative viral marketing for the business. Customers have access to numerous social media platforms to post either complaints or compliments about the business. Word of mouth i…

Why Feedback is important in your Business

Employees generally welcome feedback from managers, not only  constructive feedback  about their own work performance, but also about any undertakings in the business which directly relate to their tasks.  Managers tend to forget that well informed employees are more productive and also focused on achieving business objectives.
So what kind of  feedback should a manager give to employees?
Feedback on work performance without discouraging the employee, thus constructive remarks to help the employee grow and prosper to the benefit of business goals.   The annual performance interview is the ideal place, but feedback could also be continuous throughout the year in less formal settings.Feedback about all activities and undertakings in the business.  Large businesses have their own public relations officers dealing with internal communication according to an internal communication strategy.  But employees will also value information directly from the manager(s).  This will put their tasks…

A CEO Blog for Better Business Communication

Communication from the CEO of a business is essential for employees not only to receive direct messages from Top Management but also to understand the thinking process of those who are in charge.  A CEO weekly blog could improve communication in the business and simultaneously make the management more visible to employees which is essential for any business communication strategy to remain effective.

The CEO could, for example, write to employees on a weekly basis about different topics that would be of interest to them at that specific point in time.  The blog posts could relate to important events in the business,  clarify unclear issues or  communicate essential new information, for example on being ethical. In addition interesting statistics about how the business is doing financially could also be of interest to employees.  
It is, however, important that blog entries should be regular and not merely become another unused business communication tool.  The blog could be part of the …